Help

After changing the model, you may not be able to carry over your PetnotePlus sign-in information and it may have been switched to a different account.

If you are logged in via social media, please try signing out or unsubscribing and then signing in again from the top page to see if the data is displayed.

・Sign out procedure
Settings > Account > Sign out/Withdraw
*If you are not connected, you will not be able to sign out, so please choose to cancel your membership.

If you have already logged in with social login, you can transfer data by signing in with the same account on a different device.
Confirmation of social login is performed on the following screen.

・Setting screen > Account > Social login

If you use social login, you can transfer your data by signing in on the new device.

Confirm your social login on the screen below.
・Settings screen > Account > Social login

If you have already logged into SNS, you can transfer data by signing in with the same account on a different device.

Confirm the account link on the screen below.
・ Settings screen> Account> Account Link screen

Please check the following.
- Device Settings > Apps > Default Apps > Browser App > Select 'Chrome'
- Update the Chrome app to the latest version

■ Shared device
1) Open Settings> Account> Share Code Generate screen
2) Generate a Shared Code

■ Participating device

• If you are already signed in, you will need to sign out once.

3) Open the top > 'Share from Another User' screen
4) Enter the pet note ID and sharing code displayed on the sharing device and send

You can set to receive notifications for each Record Category.

1. Open the Record Category List screen
2. Tap “Notification Preferences”
3. Check the record items for which you want to receive notifications.
4. Tap “Done”

Please try uninstalling the app on the shared user's device (the one who entered the share code), then reinstalling and performing the sharing process again to see if the data appears.

1. Tap Pet Name or 'Select Pet' at the top of the pet tab
2. Tap the (+) button at the bottom right of the pet list screen

Create an anniversary with a calendar schedule.

1. Tap the calendar tab
2. Tap the add button (+) on the screen
3. Tap a modal appointment
4. After entering the date, set the repeat every year

You can edit from the pet edit screen.

1. Tap your pet's profile
2. Tap Change text for "Family Day"

Change from the setting screen.

1. Open the setting screen
2. Tap Display settings
3. Tap the gender notation

If you set the update stop date from the pet edit screen, the count of the age and the date of welcoming your family will stop.

1. Tap your pet's profile
2. Tap the update stop date to set

After tapping the "Edit" button on the upper right of the list screen of each Category, you can sort by long-pressing and moving the item.

You can freely change it from the record item edit.

1. Tap the edit button next to 'All Records' on the pet home screen
2. Tap the record item you want to change
3. Edit the 'unit' to the desired character string and save it.

You can do this from the Record Summary screen.

1. Tap the Record Category
2. Select the export period
3. Tap the export button at the top right of the screen
4. An output dialog will be displayed, so select any save method.

Record Category List> Reminders can be set for each item from the button on the right of each item.

You can set each record category to display a daily total.

1. Tap the record category on the pet tab to open the record summary screen.
2. Tap the filter icon at the top right of the screen.
3. Tap 'Daily Total' under 'Group' and tap Done.

Please check the following.

■ For iOS

1. Open the iPhone settings app
2. Select notification
3. Select PetnotePlus +
4. Make sure Allow notifications is turned on

■ For Android (The procedure may differ depending on the device)

1. Open settings
2. Select an app
3. Select PetnotePlus +
4. Select notification
5. Make sure notification permission is turned on